CANCELLATION & REFUND
The Lohasmith endeavours to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. If you’ve received a defective product, we will be happy to, following and subject to a quality check at our end, offer you a refund which will be processed in 7 working days.
To return or exchange a product or report any damages in transit please get in touch with our customer care within 48 hours of delivery at +91 9971298698 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST) or email us at email@example.com with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item highlighting the defect. Our customer care team will look into the issue and respond to you within 48 working hours. We typically make a reverse pick-up within 2-3 days.
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
If you have any further queries on returning an item to The Lohasmith, please contact us at firstname.lastname@example.org